Legal
Terms & Conditions
These Terms govern all use of the NerveStax software, including self-hosted and on-premise deployments. By installing, running, accessing or evaluating the Software you accept them. If you do not accept them, you have no licence to use the Software.
Last updated: 31 July 2026 · Version 1.0
1. Who we are
NerveStax is a product of J4M4L Technology, licensed in Dubai (1602382), with its registered office in Dubai, United Arab Emirates. In these Terms “NerveStax”, “we”, “us”, “our” and the “Company” all mean that entity, which owns the Software and grants the licence described below.
“You” and “Customer” mean the legal entity that installs, runs or accesses the Software. If you do this on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms, and “Customer” means that organisation.
2. Definitions and structure
2.1 “Software” means the NerveStax platform in any form: container images, Helm charts, installation scripts, binaries, source code, configuration, database schemas, prompts, agent definitions, models, templates and Documentation, together with every update, patch, release and derivative of them.
2.2 “Order Form” means the written agreement, quote, subscription schedule or purchase order signed or otherwise accepted by both parties that records what you have licensed, for how long, at what scale and for what fee.
2.3 These Terms and the Order Form form the entire agreement between us. Where they conflict, the Order Form prevails for the matters it expressly covers. Any terms you put on a purchase order, portal or invoice that add to or differ from these Terms have no effect unless we sign them.
2.4 “Customer Data” means data you or your users load into, generate through, or connect to the Software — including warehouse contents, code repositories, credentials, logs and outputs.
3. Ownership and copyright
3.1 The Software is licensed, never sold. The Company owns and retains all right, title and interest in and to the Software, including all copyright, patent, trade mark, trade secret, database and other intellectual property rights in it anywhere in the world. Nothing in these Terms transfers ownership of any part of the Software to you.
3.2 This applies with equal force to software running inside your own infrastructure. Possession of container images, source code or a running installation confers no ownership and no implied licence. The fact that the Software executes on hardware you own or control does not make it yours.
3.3 All copyright notices, licence notices, attributions and product identifiers in the Software must be preserved intact. You may not remove, obscure, alter or rebrand them.
3.4 If you send us feedback, suggestions, feature requests or bug reports, you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. We will not identify you as the source without your permission.
3.5 You retain all right, title and interest in Customer Data. We claim no ownership of it.
4. Licence grant — express permission required
4.1 Subject to your continued compliance with these Terms, payment of all fees, and the existence of a current Order Form, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and run the Software on infrastructure you own or control, solely for your own internal business purposes, and only within the scale recorded in the Order Form.
4.2 No implied licence. Running the Software on-premise requires express written permission from the Company in the form of a current Order Form. Obtaining the images or source by any means — including from a registry, a colleague, a former employer, a public index, a backup, or a misconfiguration on our side — does not grant a licence. Absent a current Order Form, any installation, copy or execution of the Software is unlicensed and infringes our copyright.
4.3 Scale is part of the grant. Your licence extends only to the number of environments, organisations, workspaces, named users, seats, connections or other units stated in the Order Form. Exceeding them requires an amended Order Form and may attract additional fees, applied from the date the excess began.
4.4 Evaluation. Where the Software is provided for trial, pilot, proof-of-concept or evaluation, the licence is limited to that purpose, lasts only for the stated period, and carries no warranty, no support commitment and no service level of any kind. Evaluation installations must not hold production data or serve production workloads.
4.5 Affiliates and contractors. You may permit your employees and contractors to use the Software on your behalf, provided they are bound by obligations no less protective than these Terms, and provided you remain fully responsible for their acts and omissions. Affiliates require their own Order Form unless expressly named in yours.
5. Restrictions
Except to the minimum extent that applicable law expressly prohibits us from restricting it, you must not, and must not permit anyone else to:
(a) copy, publish, distribute, resell, rent, lease, lend, transfer,
sublicense or otherwise make the Software available to any third party;
(b) operate the Software as a service bureau, managed service,
multi-tenant offering, or otherwise for the benefit of anyone other than your own
organisation;
(c) reverse engineer, decompile, disassemble, or attempt to derive the
source code, structure, prompts, model configurations or algorithms of the Software;
(d) modify, adapt, translate or create derivative works of the
Software, or incorporate any part of it into another product;
(e) circumvent, disable, remove or tamper with any licence check,
entitlement, telemetry, usage measurement, authentication or access control;
(f) use the Software to build, train, benchmark or assist a competing
product, or publish benchmarks, performance results or comparative analyses of the
Software without our prior written consent;
(g) remove, obscure or alter any proprietary notice;
(h) use the Software unlawfully, in breach of third-party rights, or in
breach of applicable export control or sanctions law;
(i) attempt to access any part of the Software you have not been
licensed for, including administrative or platform-operator surfaces reserved to the
Company.
6. Delivery, credentials and updates
6.1 The Software is delivered as container images through a private registry, together with a Helm chart and Documentation. We issue registry credentials that are specific to you.
6.2 Credentials are confidential and personal to you. You must not share, publish, resell or otherwise disclose them, and you must notify us immediately if you believe they have been exposed. You are responsible for all use made of your credentials, whether or not authorised by you.
6.3 We may suspend or revoke registry credentials where an Order Form has expired, fees are overdue, these Terms have been breached, or the credentials appear to be compromised. Revoking credentials prevents you obtaining new releases; it does not disable an installation you are already running.
6.4 Updates, patches and new releases are provided as stated in the Order Form. Unless it says otherwise, we are under no obligation to maintain, patch, support or provide security fixes for any version other than the current one. Running an outdated version is at your own risk, and we are not liable for consequences arising from your failure to apply a release we have made available.
7. Your responsibilities in a self-hosted deployment
A self-hosted deployment runs in your infrastructure, under your operational control. We have no access to it, no visibility of it, and no ability to intervene in it unless you expressly grant us access. Accordingly, you are solely responsible for:
(a) provisioning, sizing, securing, monitoring and maintaining the
infrastructure, network, Kubernetes cluster, database and storage on which the Software
runs;
(b) taking, testing and retaining backups of the
database and of all Customer Data, and verifying that you can restore from them;
(c) the safe custody of all secrets, keys, tokens and credentials
— see §8;
(d) access control: who you grant accounts to, what roles you assign,
and revoking access when people leave;
(e) applying updates and security patches to the Software and to
everything beneath it;
(f) the lawfulness of Customer Data and of your use of the Software,
including any consents, notices or data-protection assessments your jurisdiction
requires;
(g) configuring transport security (TLS) and any network isolation
appropriate to your environment before production use;
(h) reviewing and approving anything the Software proposes before it is
applied to a production system — see §9.
8. Encryption keys, secrets and irreversible loss
8.1 The Software encrypts stored secrets — such as warehouse credentials, repository tokens and AI provider keys — using an encryption key held in your own deployment. The Company does not hold, escrow, receive or have any means of recovering that key, or any secret encrypted with it.
8.2 If that key is lost, deleted, rotated without preserving the original, or destroyed along with the deployment, every secret encrypted with it becomes permanently and irreversibly unreadable. A database backup taken without the corresponding key is not a recovery. There is no back door, no master key and no support process that can reverse this — by design, because a recovery path for us would be an attack path against you.
8.3 You are solely responsible for securely backing up the encryption key and all other deployment secrets, and for keeping those backups separate from, and recoverable independently of, the deployment itself. The Company accepts no liability whatsoever for loss of data, secrets, access or availability arising from loss of, or failure to back up, any key, secret or credential.
8.4 Uninstalling, deleting or recreating a deployment may permanently destroy secrets and configuration. You are responsible for understanding the effect of any destructive operation before performing it, and for taking backups first. The Documentation flags the principal destructive operations, but it is not exhaustive and does not transfer this responsibility to us.
9. Automated and AI-generated output — human review is required
9.1 The Software uses large language models and autonomous agents to propose, generate and — where you configure it to — execute changes against data platforms, code repositories and orchestration systems. This includes generating and running SQL and transformation code, opening pull requests, and triggering pipelines.
9.2 Output is probabilistic and may be wrong. Generated code, queries, tests, documentation, lineage and recommendations may be incorrect, incomplete, non-performant, insecure, or unsuitable for your purpose, and may be wrong in ways that are not obvious. We do not warrant the accuracy, correctness, completeness or fitness of any generated output.
9.3 You must review before you apply. You are responsible for reviewing, testing and approving all generated output before it is merged, deployed, scheduled or executed against any production system. Where the Software provides approval gates, review steps or dry-run modes, you are responsible for keeping them enabled and for the consequences of disabling, bypassing or auto-approving them.
9.4 Granting the Software write access, execution rights or production credentials is your decision. You are responsible for scoping those permissions to the minimum necessary and for the consequences of granting broader access than you intended. We are not liable for data loss, corruption, deletion, cost overrun, outage or unintended change resulting from actions the Software took using permissions you granted it, including where those actions were autonomous or unattended.
9.5 Where you configure the Software to use a third-party AI provider with your own key, your prompts and context are transmitted to that provider under their terms. You are responsible for confirming that this is acceptable for your data, and for any charges that provider levies. We do not control and are not responsible for third-party providers.
10. Fees, taxes and audit
10.1 Fees, currency, billing period and payment terms are set out in the Order Form. Unless stated otherwise, fees are payable in advance, are non-refundable, and are exclusive of VAT and any other tax, duty or withholding, which you pay in addition.
10.2 We may charge interest on overdue amounts at the maximum rate permitted by law, and may suspend credentials, updates and support while any amount is overdue.
10.3 Audit. Not more than once in any twelve-month period, and on at least thirty days’ written notice, we may verify your use of the Software against your Order Form. You will cooperate and provide the deployment and usage information reasonably requested. If verification shows use beyond your entitlement, you will pay the additional fees for that use from the date it began, plus the reasonable cost of the audit where the shortfall exceeds five percent.
11. Confidentiality
Each party may receive information the other treats as confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only for the purposes of this agreement, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. This does not apply to information that is public through no breach, independently developed, or lawfully received from a third party, nor to disclosures required by law — where the disclosing party will, if permitted, give prior notice. The Software, its source code, architecture and pricing are the Company’s confidential information.
12. Warranties and disclaimer
12.1 Each party warrants that it has authority to enter into this agreement.
12.2 Except as expressly stated in these Terms or an Order Form, and to the fullest extent permitted by law, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title, accuracy or non-infringement.
12.3 We do not warrant that the Software will be uninterrupted, error-free, secure against every threat, or that it will meet your requirements; nor that defects will be corrected; nor that any output, recommendation or generated artefact will be accurate or suitable.
13. Limitation of liability
13.1 Nothing in these Terms limits either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
13.2 Subject to §13.1, and to the fullest extent permitted by law, the Company is not liable for any: loss of or corruption of data; loss of profit, revenue, business, contracts, goodwill or anticipated savings; business interruption or downtime; cost of procuring substitute goods or services; wasted expenditure; regulatory fines; or any indirect, special, incidental, punitive or consequential loss — in each case however caused, whether or not foreseeable, and whether or not we were advised such loss was possible.
13.3 Subject to §13.1, the Company’s total aggregate liability arising out of or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to the Company in the twelve months immediately preceding the event giving rise to the claim. Where the Software was provided free of charge, for evaluation, or at no fee, that aggregate liability is limited to USD 100.
13.4 Without limiting the above, the Company has no liability whatsoever for loss, corruption or unavailability of data arising from: your failure to take or test backups; loss of an encryption key, secret or credential; actions taken by the Software using permissions you granted it; changes you approved, merged or executed; destructive operations you performed; infrastructure you operate; or third-party services you connected.
13.5 The cap is aggregate, not per claim. The limit in §13.3 applies to all claims taken together, however many there are and whenever they arise. A series of related events counts as one claim. Exhausting the cap on one claim leaves nothing for any other.
13.6 Who is protected. The exclusions and limits in this section apply equally to the Company and to its owners, officers, employees, contractors, suppliers and licensors, each of whom may rely on them. You will bring any claim arising out of or in connection with the Software against the Company alone, and not against any of those individuals personally.
13.7 Time limit. Any claim arising out of or in connection with this agreement must be brought within twelve months of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it. A claim brought after that period is irrevocably waived, to the fullest extent permitted by law.
13.8 Third parties. The Company is not liable for the acts, omissions, availability, security, pricing or output of any third-party service you connect to or configure the Software to use — including data warehouses, code repositories, orchestration systems, cloud providers and AI model providers — nor for any charge those providers levy, however incurred, including charges arising from automated or unattended activity by the Software.
13.9 You acknowledge that the fees reflect this allocation of risk, that you have had the opportunity to obtain your own insurance against the risks excluded here, and that we would not provide the Software on these commercial terms without these limits. Each exclusion and limit operates separately: if any is held unenforceable, the remainder continue to apply in full.
14. Indemnity
You will indemnify and hold the Company harmless against all claims, losses, damages, liabilities, fines and reasonable costs (including legal fees) arising from: your use of the Software in breach of these Terms; Customer Data, including any claim that it infringes a third party’s rights or was processed unlawfully; changes applied to your systems whether generated by the Software or otherwise; and your breach of applicable law.
15. Term, suspension and termination
15.1 This agreement runs for the term stated in the Order Form and renews only as that Order Form provides.
15.2 Either party may terminate for material breach that is not cured within thirty days of written notice. We may terminate immediately, and without refund, where you breach §4 (licence scope), §5 (restrictions) or §6.2 (credentials), or where you become insolvent.
15.3 On termination or expiry your licence ends immediately. You must stop all use of the Software, uninstall and destroy every copy — including images, charts, source, backups and archives — and, if we ask, certify in writing that you have done so.
15.4 Termination does not affect Customer Data, which remains yours and in your possession. You are responsible for extracting or exporting your own data before you decommission a deployment; we hold no copy and cannot retrieve it for you.
15.5 Sections 3 (ownership), 5 (restrictions), 8 (keys and irreversible loss), 9 (automated output), 11 (confidentiality), 12 (disclaimer), 13 (limitation of liability), 14 (indemnity), 15.3–15.5 and 17 (governing law) survive termination or expiry for any reason, and continue to apply to anything that happened while this agreement was in force.
16. Third-party and open-source components
The Software includes third-party and open-source components licensed under their own terms, which govern those components and prevail over these Terms to the extent of any conflict for those components only. Nothing here restricts rights granted to you under an applicable open-source licence. Third-party services you connect — data warehouses, repositories, orchestrators, AI providers — are governed by your agreements with them, and we are not responsible for their availability, security, charges or conduct.
17. Governing law and disputes
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
18. General
18.1 Changes. We may update these Terms for new releases or for legal or regulatory reasons. The version in force for a paid term is the version in effect when that term began, unless a change is required by law. Material changes will be notified to the contact on your Order Form.
18.2 Assignment. You may not assign or transfer this agreement without our prior written consent. We may assign it to an affiliate or in connection with a merger, reorganisation or sale of substantially all our assets.
18.3 Publicity. Neither party will use the other’s name or logo publicly without prior written consent.
18.4 Export and sanctions. You confirm that you are not located in, and will not use or export the Software to, any country or party subject to applicable sanctions or export restrictions.
18.5 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.
18.6 Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stands. A failure to enforce a right is not a waiver of it.
18.7 No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.
19. Contact
Questions about these Terms, licensing or on-premise permission: [email protected].